Terms & Conditions
1. Definitions
“The Canine Academy Training and Behaviour” refers to, The Canine Academy Training and Behaviour and the employees thereof. “The Canine Academy Training and Behaviour Team” refers to “The Canine Academy Training and Behaviour” and other individuals involved in administering The Canine Academy Training and Behaviour Products and Services. “Mentors” refers to individuals who are experts and are engaged by The Canine Academy Training and Behaviour for the purpose of speaking to, and mentoring Participants on the scheduled dates and times of the supplied Products and Services. “Participants” refers to those individuals who sign up for The Canine Academy Training and Behaviour Products and Services. “Products and Services” refers herein to the Products or Services supplied by The Canine Academy Training and Behaviour to its Participants. “Scheduled Events” refers to the in-person or online meetings and webinars that are on pre-set dates and times.
2. Confidentiality
Participants must be committed to confidentiality. Participants help each other by sharing ideas and experimenting with concepts. Information shared within the group must remain confidential. The Canine Academy Training and Behaviour does not, however, guarantee nor will The Canine Academy Training and Behaviour be liable, you are responsible for your dogs training and the advice given is educational. You do not need to share confidential information to fully experience the positive results of participation if you do not feel it is appropriate to do so.
3. Intellectual Property of The Canine Academy Training and Behaviour
Participants will be receiving extensive information, literature, handouts, strategies, tests, products and materials (“materials”) as part of participating in The Canine Academy Training and Behaviour Products and Services. These materials have been developed over several years and the copyrights belong to The Canine Academy Training and Behaviour, and individual members of The Canine Academy Training and Behaviour Team or Mentors. Participants do not own the materials provided to them during participation in Products and Services and have no right to duplicate, copy, adapt, transmit, sell, teach or licence the materials in any way, shape or form. The materials are strictly for your personal use only as a Participant.
4. Participant Commitments
The Canine Academy Training and Behaviour is committed to developing their Participants. Participants need to be as committed as we are to the process and the work associated with Products and Services.
5. Changes to Product and Services
In the unlikely event that The Canine Academy Training and Behaviour needs to make a change to an event venue, date or time or replace a Mentor or other speaker, or make any other change to a module or event, The Canine Academy Training and Behaviour maintains the right to do so.
6. Information Only
The Canine Academy Training and Behaviour Products and Services constitute “Information Only” and do not constitute medical, financial or legal recommendations or advice. You are recommended to engage licenced professional advice for medical, legal and financial needs.
7. Business with those in The Canine Academy Training and Behaviour community
Any business or services provided to other Participants within your cohort or the wider Canine Academy Training and Behaviour community is done so at your own risk. We do not endorse any business, nor we do not accept payments, gifts or commissions of any business dealings entered into by you, or others known to you. Equally, we do not accept any liability for business dealings that you choose to enter into with other clients or those in the wider Canine Academy Training and Behaviour community.
8. Complaints Policy
The Canine Academy Training and Behaviour takes all complaints seriously. Should a Participant have a complaint about a Trainer The Canine Academy Training and Behaviour team member, or any part of the Product and Service they have enrolled in, The Canine Academy Training and Behaviour will take every reasonable step to rectify the issue. Participant complaints are to be emailed to the-canine-academy@hotmail.com. Once the The Canine Academy Training and Behaviour team receives the complaint email, Participants should allow 48 working hours for a confirmation email to be received. The Canine Academy Training and Behaviour will always aim to fully resolve any issues within 14 working days of first email being received. Neither party will go online or escalate into a legal processes without first allowing the 14 working days for investigation and resolution. Neither party will publicly complain on platforms such as Facebook, Twitter, blogs etc. without first attempting to resolve the issue mutually within the 14 working day period. Products and Services constitute “Information Only” and do not constitute medical, financial or legal recommendations or advice. You are recommended to engage licenced professional advice for medical, legal and financial needs.
9. Payment Plan Conditions
If you elected to pay fees at a certain time, we will obtain your credit card information and charge authorisation, and will bill your credit card on the respective date. If we are unable to process your payment on the due date, we will make 2 additional attempts within 7 days. If your payment is not processed on the third attempt, a processing fee of £35 will be added to your outstanding payment. If full payment remains unpaid for more than 14 days, your right to attend and participate in the chosen Products and Services will be suspended until your account is brought up to date. If payment remains unpaid for more than 30 days, you will be charged a late payment fee of 10% of the outstanding balance and you will begin to incur interest on the unpaid balance in the amount of 1.5% per month, or the maximum allowed by law if lower than 1.5% per month. Because our billing system is automated, requests to make changes to your payment plan will incur a £35 administrative fee to your next payment.
10. Cancellation Policy
All Products and Services have a limited number of participants per session. Accordingly, once you sign up to participate we have a strict cancellation policy as follows: This is excluding VAT. If you paid full in advance, or received a coupon, the amount will be adjusted accordingly, using the percentages above. At the sole discretion of The Canine Academy Training and Behaviour and only in the event of extreme circumstances, The Canine Academy Training and Behaviour may agree to allow another individual to take your place, to give you a credit to be used for a future The Canine Academy Training and Behaviour Product or Service, or to give you a refund. The Canine Academy Training and Behaviour is not obligated under any circumstances to make exceptions to the above stated cancellation policy. This cancellation policy applies whether you pay in full or enter into a payment plan.
You acknowledge that your results depend on the actions you take and that you are wholly responsible for your own results. You agree your commitment to doing the necessary work to achieve your own results. You acknowledge that The Canine Academy Training and Behaviour reserves the right to terminate this contract at any time. Termination by The Canine Academy Training and Behaviour will discharge any future performance by The Canine Academy Training and Behaviour, as well as any remaining payment obligations by you.
# of Days Until Product or Services Begins Amount Due and Payable
91 Days or more 20% of total amount due
60-90 Days 40% of total amount due
30-59 Days 70% of total amount due
29 Days or Less 100% of total amount due
Once programme has started 100% of total amount due
11. Products and Services Transfer
It is at the sole discretion of The Canine Academy Training and Behaviour to permit you to transfer to another Product or Service. The Canine Academy Training and Behaviour reserves the right to charge 20% of the total fee in addition to the original amount paid should a transfer be permitted. This must be paid prior to a transfer officially occurring.
12. Breach of Terms and Conditions
Material breach of these terms and conditions may, at the sole discretion of The Canine Academy Training and Behaviour, result in termination of your rights as a Participant. No refund will be provided to Participants terminated for cause and Products and Services fees not yet paid remain due and payable in accordance with the payment plan schedule.
13. Collections
If The Canine Academy Training and Behaviour has to send your account to collections or pursue legal action for non-payment of fees, then The Canine Academy Training and Behaviour shall be entitled to recover its associated legal fees and costs.